Job Description
Overview
You
Are committed to providing exceptional customer service, excel in a dynamic and fast paced environment, and are seeking a hands-on role with a variety of responsibilities. You thrive on making people smile and knowing that you helped make their day a little brighter. If you are someone who loves to help people, gets excited to take on new challenges, and is seeking a role with incredible growth opportunities, Apply Today!
Houston Dental Oasis
We look different because we are different. Our mission is to make people enjoy coming to the dentist. We are obsessed with patient satisfaction and our 5-star ratings prove that. HDO is seeking a highly skilled and outgoing Treatment Coordinator to join our growing team. The Treatment Coordinator will be the first impression for our patients and play a vital role within our dedicated team.
Responsibilities
Scheduling
- Promptly answer telephone calls in a courteous manner to assist patients
- Schedule patient appointments and procedures in accordance with established protocols
- Obtain information from patients to ensure that all patient information is complete and accurate
- Enter patient information in practice management software
- Administrative duties including checking patients in and out and coordinating payments
- Maintain a full schedule of patients daily
- Market to existing patients to maintain a full schedule for office staff
Administrative
- Respond to inbound emails
- Maintain communication with referring healthcare providers and partners
- Verify insurance policies are active for returning patients
- Assists with ad-hoc reporting
- Schedule vendor meetings
- Assist with Social Media Marketing
- Assist with Internal Marketing
- Support clinical staff as needed
- Maintain and clean a well-organized office environment
- Perform other related duties as directed or assigned
Qualifications
- 1 year or more dental office experience, required
- Experience in customer facing role in office setting
- High-school diploma or equivalent
- Desire and commitment to serving and helping others
- Positive attitude and ability to work effectively with a team
- Strong interpersonal and relationship building skills
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment under deadlines
- Strong computer skills and the ability to learn new programs as required
- Bilingual (Spanish) highly preferred, but not required
What Makes You Stand Out?
- Dental office experience
- 1 year or more sales experience preferred
- Ability to connect with people and a passion to help others
Position Type: Full-Time, Part-Time
